Selected work
Delivery evidence, not a gallery of screens.
Each case study explains the operating problem, the decisions made and the change achieved. Names and identifying details are withheld in these illustrative examples.
Public services2025
42% less administrative handling
A clearer case-management service for local teams
Replacing fragmented spreadsheets with a secure workflow that gives practitioners one reliable view of each case.
Infrastructure2025
Zero planned operational downtime
Modernising a field operations platform without stopping work
A staged replacement strategy for a business-critical system used by distributed operational teams.
Membership2024
31% fewer avoidable support requests
Making membership self-service genuinely self-service
Reframing a portal around member needs, reducing support demand while improving completion rates.
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