Public services / Custom development
A clearer case-management service for local teams
Replacing fragmented spreadsheets with a secure workflow that gives practitioners one reliable view of each case.
- Year
- 2025
- Headline outcome
- 42% less administrative handling
The challenge
Front-line teams were coordinating time-sensitive work across spreadsheets, inboxes and a legacy database. Information was duplicated, reporting took days, and managers lacked a current view of demand.
Our approach
- 01
Mapped the real service journey with practitioners rather than reproducing the existing screens.
- 02
Defined a small, testable first release around intake, allocation and case notes.
- 03
Introduced role-based access, audit history and operational reporting from the start.
What changed
- 42% reduction in routine administrative handling
- Same-day operational reporting instead of a monthly manual return
- A modular platform ready for additional service areas